Frequently Asked Questions

 

Product Questions

What types of products are sold at the GOLF XPRESS store?

We sell a wide range of sporting goods, Brand new, ex display & Ex Demo. All these products will be clearly identified as such in the item title or description.

Do products come with warranty?

Unless otherwise stated in the product description everything will be sold with a 12 months manufacturers warranty.

I'm looking for more information about the product, how do I get it?
Our customer service representatives may not always have detailed product specifications on hand. Please refer to the item description. All items are offered with the manufacturers catalogue description, including highlights of technical specifications and features. Should you be unable to find the answer to your query please email sales@golf-xpress.com

 

Payment/Checkout Questions

 How long do I have to checkout and pay for my item after placing an order? 

You must pay within 3 days of placing your order. Orders are shipped only after cleared payment has been received.

We accept payment by pay-pal or credit/ debit cards through our secure Pay-Pal Pro server

You can go directly to www.paypal.co.uk & pay in full to sales@golf-xpress.com

 

I did not receive my checkout email.

If you do not receive the checkout email within 24 hours, please use our Customer Service centre email sales@golf-xpress.com  and we will resend your Checkout email.

What payment methods do you accept?

We accept the following forms of payment via our secure checkout site: Switch, Visa, Mastercard or Pay-Pal to sales@golf-xpress.com

Pay-Pal through our secure checkout or you may go to www.paypal.co.uk & pay direct to sales@golf-xpress.com

 

I am unable to complete checkout, what should I do?

Please use our Customer Service Centre email sales@golf-xpress.com  to contact us, and please describe the error you are receiving and we will respond to you within 24 hours.

Is VAT included in your prices?

VAT is included in our prices unless stated otherwise. 

 

Shipping Questions

Shipping will be quoted with the item and will be charged at the time of checkout following a successful purchase.

How long does it take to dispatch an order?

Due to the volume of orders, it can take up to 3 working days for us to process an order. Once it is processed it will be dispatched to you.

Who pays for postage & what is the cost?

The buyer pays all postage costs. Delivery is via a carrier of our choosing and is restricted to the destinations shown below. 
The shipping cost is stated in the store checkout as shipping cost vary based on size/weight of products and delivery address. 
A signature is required on delivery our carriers deliver Monday to Friday 8.30 till 5.00, (excluding bank holidays) we cannot specify a delivery time, you can at checkout add special delivery instructions to enable you to instruct our carrier to leave your purchase with a neighbour.

Where do you  ship to?

We ship to UK mainland, using DPD 24 hr & 48 hr services 
Highlands & Islands of Scotland, Isle of Man, Isle Of White, Northern Ireland Parcelforce 48hr.
This service can take up to 5 working days and carries a premium
Germany, Spain, Portugal, France. DPD 

Do you ship to BFPO addresses?

Sorry we do not ship to BFPO addresses

Can I combine purchases to save on shipping costs?

Where goods can be packed together we will automatically do this to reduce your shipping costs.

Can I ship to an address different from my credit/debit card address?

Yes we can ship to an alternative address providing you supply your credit/debit card holder's registered address to enable Golf Xpress to gain permission to ship to an alternative address from your card provider.

I have not received my order yet, who  should I contact?

Please email sales@golf-xpress.com with your query, please include your order number and one of our agents will help you within 24 hours.

 

Return Policy Questions 

What is the return policy?

If an item develops a fault within 7 days of receipt, then Golf-Xpress shall endeavour to provide a replacement unit from existing stock.

Please note that the stock we sell largely consists of 'Brand New Stock,' 'Brand New End-of-Line,' and reconditioned 'Nearly New' , and as such we hold constantly changing stocks. In instances where an item is returned as faulty within the 7 day period, and we do not possess sufficient stock to provide a replacement, we shall offer the customer a full refund.

My product arrived damaged during shipping, who should I contact?

If an item has been damaged during shipping or does not match our item description, we offer a 7-day exchange policy from the date that you receive the product. Please use our Customer Service email sales@golf-xpress.com and include your email address, and order number, and a brief description of the damage/problem in your inquiry so one of our staff can promptly research your request with in 48 hours.

Golf-Xpress-Return-Policy:-Unwanted-Items

We understand that sometimes you might change your mind about an order. If you no longer require your items, you are welcome to return them to us. However, please be aware of the following:

  • Return Costs: You will be responsible for the cost of returning unwanted items to Golf-Xpress. We recommend using a tracked and insured service for your own protection.
  • Restocking Fee: A 15% restocking fee will be applied to all returns of unwanted items. This fee covers the processing and handling costs associated with returning the merchandise.
  • Return Conditions:
    • Items must be returned within 14 days of purchase.
    • Items must be in original, unopened and unused condition, with all tags still attached.
    • Items must be returned in their original packaging.

 Customer Service Questions

I am unable to find answers to my questions, who should I contact?

We have designed our product descriptions so a majority of your inquiries can be answered immediately - If you still need to contact our customer service directly, please submit your inquiry by email to sales@golf-xpress.com

Can I contact someone on the phone?

If you need to contact a Golf-Xpress representative please email to sales@golf-xpress.com
Monday to Friday 9:00am - 5:00pm