RETURNS & CANCELLATIONS
Cancelation
We apologise that in most circumstances it is not most possible to make changes to your order once it has been placed. If you would like to add products, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0844 745 1919 between 9am and 5pm, Mon-Fri, or email us sales@golf-xpress.com. Please ensure you have your order details ready, including Order No, and Order Date. An order may be cancelled without reason up to 7 days after being placed. If the order has already been dispatched please see our returns procedure.
Returns & Replacements
At Golf-Xpress we aim to guarantee your satisfaction, however if for any reason you are not completely satisfied with the goods received, please return them to us unused in the original packaging with the original tags still attached in a resalable condition, this must be done within 14 days of purchase for a full refund or exchange. Exchanges will incur an additional postage charge; refunds will be given excluding the cost of postage, upon receipt of the goods to us.
If the goods are deemed to be faulty please call the Golf-Xpress customer service team (0844 715 1919) with your original Order No and Order Date to hand to inform us immediately. If a product is considered faulty we arrange a replacement or refund to be sent out immediately.
Please note when sending products back you are still responsible for the goods until they received back to our offices, so we strongly recommend you use an insured or recorded delivery, so they have to be signed for on delivery. Please include a copy of your Original Invoice in the parcel.
Important: If you contact us after the given number of days above, Golf-Xpress has the right assume that the order has progressed to completion. You will not have the automatic right of a refund.
To arrange a return please contact:
Golf-Xpress Customer Services- 0844 715 1919 (Mon-Fri 9am-5pm)